Orders are usually shipped within 2-3 working days after confirmation. You will receive a notification via SMS or email once your order is shipped.

 

In case any product from your order is unavailable due to any reason or facing any delay, we will connect you within 1-2 working days via call or whatsapp to inform you regarding possible delays.

 

Tracking link from our courier partner, Shiprocket, will be emailed directly to our customers. It usually takes between 5-7 days for transit to delivery.

 

RTO: (Return) Due to Customer Mistake: if a shipment is returned due to mistake or negligence on the customer's part—such as providing an incorrect or incomplete address, incorrect contact information, failing to answer calls from the courier and from the vendor (Lacquer Colours) or not being available to accept delivery etc —the customer will be responsible to bear RTO charges and Reshipment charges of parcel . (Cancellation of order will not be entertained )

In case the delivery status shows “delivered” and you have not received the product yet, you need to inform us within 24 hours. You are requested to send an email with your order id with the subject “wrong delivery status” to info@lacquercol@gmail.com

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Shipping charges on website are for up-to 9kg only, If your order is beyond that weight we will call you for additional charges.